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Virtual Perception Systems Inc.Worldwide, call 1-604-682-0026
VIRTUAL PERCEPTION SYSTEMS PRIVACY STATEMENT
Last Updated: October 12, 2006
VIRTUAL PERCEPTION SYSTEMS recognizes the importance of protecting the privacy of our users. This policy was created to guide our relationships with our customers, and to fully disclose the practices of our company with regard to personal information. This Privacy Statement discloses the privacy practices for the products and services owned by VIRTUAL PERCEPTION SYSTEMS INC. at www.my-spy.com.
Virtual Perception software products, including MySpy, are capable of reading information from online service providers including financial institutions. To enable automation, bank account numbers, credit card numbers, passwords and personal access codes may be encrypted and stored on the user's computer. These passwords and personal access codes are inaccessible to the user, to Virtual Perceptions Systems Inc. and to other third parties. Should the user misplace their bank account or password information, Virtual Perception Systems Inc. cannot retrieve it for them.
MySpy is a user agent. The user’s personal information is stored using industry standard security and encryption technology on the computer where the user has installed the software. The user’s personal information is only used to allow the software to connect the user to their online institution in exactly the same manner as intended by the online institution. In its ability to request and read data from web servers, MySpy is no different than any other web browser software.
INFORMATION COLLECTION AND USE
VIRTUAL PERCEPTION SYSTEMS collects information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
REGISTRATION AND ORDERING
When attending our trade shows and other in-person events, or participating in our beta testing, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification). We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.
Many of our products and services are free to subscribers who meet certain demographic criteria. Independent auditors may need to certify the eligibility of these subscribers. In order to do that, we may collect unique identifiers (such as mother's maiden name) that we disclose to the auditors strictly for legal reporting and audit verification purposes.
For our services that require payment, we also collect credit card information (such as account name, number and expiration date), which is used for our billing purposes only, and is not otherwise shared.
If customers elect to use our referral service for informing a friend about our sites and services, we may ask them for the friend's name, job title and e-mail address. VIRTUAL PERCEPTION SYSTEMS will store and use this information to send the friend an invitation. This information may also be used to provide information about our company and related products and services. The friend may contact us as specified in the tell-a-friend message to request that no further communications be sent.
COMMUNICATIONS WITH US
We have features where our customers can submit information to us (such as our feedback forms). Where such submissions include requests for service, support or information, we may forward them to our agents or partners, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative and legal purposes, to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain important information about our products and services. For example, we send new members a welcoming message, and notify users about critical software updates. We may also communicate with a customer to provide requested services and for account-related issues via e-mail, phone or regular mail. In addition to such service and product-essential messages, we offer our customers the option to receive information about our company, related products, services and special deals. Users, however, can choose not to receive these communications from us, as set forth in the "Permission" section below.
AUTOMATIC DATA COLLECTION
Our web site has features that automatically collect information from customers. This information assists us in creating products and services that will serve the needs of our customers.
For example, we may use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our web site. If users reject the cookies, they may be limited in the use of some areas of our web site. For example, the user may not be able to participate in sweepstakes, contests or drawings.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally, although IP addresses may suggest usage by a particular computer for a period of time while that computer's IP address remains constant. We may use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
We may combine demographic information supplied by a customer at registration with web site usage data to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our services.
WITH WHOM YOUR INFORMATION IS SHARED
We may share aggregate information, which is NOT personally identifiable, with others. This information may include usage and demographic data, but it will NOT include personal information or specific IP addresses.
Customers have the opportunity to choose whether to have personal information shared with third parties for marketing purposes. Instructions for how to exercise these choices are contained in e-mails sent by us, on our product websites and in each of our publications. Customers can reply to any correspondence with the word "Remove" in the subject line to stop receiving email from Virtual Perception Systems.
Please note that we will endeavor to implement your permission requests within a reasonable time, although for a time you may continue to receive mailings, etc., transmitted based on information released prior to the implementation of your request. In addition, please note that even after such request is implemented, you will continue to receive information directly related to the product or service for which you registered (or which you otherwise agreed to receive), so you always are kept informed.
We use reasonable precautions to protect our customers' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our customers' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
NOTIFICATION and CHANGES
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this Privacy Statement, contact: firstname.lastname@example.org